THE IMPACT OF IT SYSTEM IN TOURISM AND HOSPITALITY

Arta KADRIU, Agim ASANI, Elsana AQIFI

Abstract

With the development of the tourism industry, many other aspects of the tourist experience have evolved, and information systems in tourism and hospitality have improved and expanded worldwide. Nowadays, nearly nothing can be accomplished without the assistance of information systems. According to research conducted by the World Travel and Tourism Council (WTTC), tourism contributes 10% to the global Gross Domestic Product (GDP) and employs over 200 million people. The term "tourism" comes from the French word "tour", which means travel and includes a broader study of people's activities for temporary movement for work, pleasure, or other reasons. A tourist is a person who travels from 24 hours to a year and with a minimum distance of eighty kilometers, for personal reasons that are not paid activities at the place visited. Tourism as a service industry consists of tangible and intangible parts. The two categories include transport systems (air, rail, water, road), catering services (accommodation, food and beverages, walks, souvenirs), and related services (banking, insurance, security, and safety). Unlike the tangible categories, the untouchable categories include vacation, culture, various adventures and recreations, etc. Over time, tourism has become a very important sector due to rapid changes in tourist behavior, flexibility of structures, development of transport, information technologies, etc.

Pages: 52 - 56