QUALITY MANAGEMENT SYSTEMS IN PRODUCER ORGANIZATIONS IN KOSOVO

Eshija SHEHABI, Samir LLESHI

Abstract

By making a comparative analysis of organizations that differ in the way they adopt, apply, and evaluate quality management systems processes, this study also aims to determine the impact of perception. Quality products are an important prerequisite for the success of manufacturing organizations since the quality of the product directly affects the perceived value of consumers, their satisfaction, and loyalty, therefore improving the quality is imperative for the management and owners of the organizations. The first step to this end is to define the concept of quality, which has long been a subject of much controversy. The application of quality management systems and the application of a strategy of continuous improvement during the development and production of products enable the satisfaction of customer needs and give organizations a competitive advantage in the market. This paper shows the main settings of quality management in a manufacturing organization through the context of the organization, and the connection of the quality management system with the strategy and goals of the organization. In the framework of the trends for quality improvement, the groups assigned to the establishment and advancement of quality management systems try to create maximum effectiveness of the systems in function of the respective interest groups and the quality-cost relationship of the quality and the relevant systems in these organizations and how they affect the advancement or not of these systems.

Pages: 103 - 107